Privacy Policy

Last Updated: [October, 11, 2025]

This Privacy Policy explains how GoMim ("GoMim", "we", "our", or "us") collects, uses, discloses, and protects personal information when you visit or use our website and related services (collectively, the "Service") at https://gomim.com. By accessing or using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not access or use the Service.

Scope and Controller

This Policy applies to personal information collected through our Service. The data controller for GoMim is:

• GoMim
• Email: contact@gomim.com
• Address: Unit 04-05, 16th Floor, The Broadway No. 54-62 Lockhart Road, Wanchai, HongKong

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions that require naming a Data Protection Officer (DPO) or representative, please contact the above email for DPO contact details.

Information We Collect

We collect information you provide directly and information automatically collected when you use the Service.

Information you provide

• Account information: name, email address, username, password, profile info.
• User content: text, math problems, uploaded photos/images, documents, audio, and other content you submit ("User Content"). Note: images may contain personally identifying information (PII).
• Communications: correspondence with support, feedback, and survey responses.
• Payment information: billing name and address and payment card or payment provider details when you purchase subscriptions.
• Optional data: if you choose to connect third-party accounts (Google, Apple, etc.), we may collect basic profile data from those providers per your consent.

Information collected automatically

• Usage and analytics: pages viewed, features used, timestamps, errors and crash reports, session length, and other telemetry.
• Device and technical data: IP address, device type, operating system, browser type, language, and referral/advertising identifiers.
• Location data: approximate location inferred from IP address (unless you provide explicit location through a device permission).

Cookies and similar technologies

We (and our partners) use cookies, local storage, web beacons and similar technologies to operate the Service, remember preferences, measure usage, and deliver relevant content and advertising.

How We Use Your Information

• Provide and operate the Service: to create and manage your account, deliver service features, process transactions, and respond to requests.
• Process User Content: to analyze and respond to your queries (including using AI/ML models to generate explanations or solutions).
• Improve and develop products: to debug, monitor, and improve our Service, train, test or evaluate models and algorithms using aggregated or de-identified data.
• Security and safety: to detect, prevent and respond to fraud, abuse, security incidents and technical issues.
• Communications: to send service-related announcements, updates, marketing (where permitted), and respond to inquiries.
• Legal compliance: to comply with legal obligations, enforce our terms, and protect rights, property or safety.

AI-specific processing: When you submit text, photos, or other content for solving problems, that content will be processed to generate a response. Processing may involve in-house systems and/or third-party AI providers.

Sharing and Disclosure

We may share personal information with service providers, vendors, during business transfers, legal requests, or with your consent. We do not sell personal information for money.

Cookies, Tracking & Advertising

We and our partners use cookies and similar technologies for essential site operation, preferences, performance, and advertising. You can control or delete cookies through your browser or device settings.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes in this Policy. Retention periods vary by data type and jurisdiction.

Children's Privacy

Our Service is not intended for children under 13. If you believe we have collected data from a child under the applicable age, contact us to request deletion.

Your Rights and Choices

Depending on your jurisdiction, you may have rights under GDPR or CCPA. To submit a request, email contact@gomim.com with "Privacy Request" in the subject.

AI Model Training and Use of User Content

User Content may be processed to generate solutions and improve models. Do not include sensitive personal information. Contact us to remove unintentional sensitive data.

Analytics and Advertising Partners

We use analytics and advertising services to measure, improve the Service, and show promotional content. You can control advertising choices through device/browser settings.

Links to Other Websites

Our Service may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Policy for operational, legal, or regulatory reasons. Material changes will be posted with a new effective date. Continued use indicates acceptance.